Terms & Conditions

UTT BioPharmaceuticals (UTT BioPharma) wishes to ensure that you are satisfied with your purchase. UTT BioPharma does not take any responsibilities regarding country specific legal situations or provide legal advices. Please inform yourself about the legal status in your country, as we can not guarantee delivery. Contact the local authority to verify that we can ship to your country.

For bank wire payments, please remember to state your order number or contact person, otherwise the delivery time will be prolonged since we have to match the orders.

If you wish to return an item, you may do so within 14 days from receiving it. You will receive a full refund within thirty days from when we receive the item at UTT BioPharma. Items should be returned new and in the condition in which they were delivered. Please enclose relevant bank and account information. And please keep your mail receipt as proof of shipment. Costs associated with returns are covered by the customer.
 Please check your shipment carefully upon arrival to ensure it has not been damaged during shipping. All claims for damaged product must be made with UTT BioPharma wishes to ensure that you are satisfied with your purchase. If you wish to return an item, you may do so within 14 days from receiving it. You have to send an email to info@uttbio.com and only after receiving a confirmation mail for the return, you can return the products. The address where the product has to be returned to, will be communicated in this email. You will receive a full refund within thirty days from when we receive the item at UTT BioPharma. Items should be returned new and in the condition in which they were delivered. Please enclose relevant bank and account information.

Please keep your mail receipt as proof of shipment. Costs associated with returns are covered by the customer.
 Please check your shipment carefully upon arrival to ensure it has not been damaged during shipping. All claims for damaged product must be made with 48hrs of receipt.
We are selling our products as containing cannabidiol. These products have not been evaluated by the FDA. We are committed to complete compliance with FDA regulations and as such, because these products have not been evaluated by the FDA, we make no claims as to any extra benefits for products containing cannabidiol.
 If you have questions about this product please contact our customer service team at prior to purchase.

PRIVACY POLICY

UTT BioPharma respects your privacy. We handle your personal information in a respectful manner. We are responsible for all personal information given to us by you, such as name, address, and other obligatory information needed when registering as well as ordering at UTT BioPharma. UTT BioPharma will not pass any of your personal information to third parties.


SHIPPING POLICY

The delivery of the ordered will be made to the delivery address specified by the ordering party.
If one or more of the items you have ordered are sold out at the time of ordering, we will not be able to accept your order.
We will then inform you immediately by email if this should be the case. UTT BioPharma ships with Regular post and UPS.
 International orders carry additional shipping charges and must meet regulations for the sale of these products to that country.
 UTT BioPharma is 100% legal to ship to all US and EU territories. There are currently many other countries that allow hemp-based products to be marketed and sold. Contact the local authority to verify that we can ship to your country.
We process and ship all orders within 48 hours of receipt (unless otherwise stated). Orders are processed and shipped during regular business hours (Monday through Friday 8:00AM – 5:00PM CST, excluding holidays).
Orders placed during special promotions or on a holiday are excluded. We do not ship on national holidays.
We ship using the standard UPS shipping method.

HOW LONG BEFORE YOU GET YOUR PACKAGE?
We take speed of delivery very seriously.
 You will normally receive your UTT BioPharma product within 3 to 5 working days.
 However there are things that may further delay your shipment which are out of our control. 

If you paid using the bank transfer option (+4 days) the funds will be available in our bank approximately 4 days after transfer is made from our customer side. As soon as we receive the funds we will ship your product.

 SHIPPING CAN DELAY DUE TO CUSTOMS

To Greece we can not use express UPS or other express shipping companies, it takes about 2 weeks for products to arrive. We are working hard on solving the issue but this precaution is due to custom inspection issues in Greece.

To Australia, Canada, Norway and Iceland  we can not use UPS, it takes about 2 weeks for products to arrive. We are working hard on solving the issue.